When I insert my SD card a message pops up saying can't open pictures. The
file format is not supported or you do not have latest update. I checked and
it says I have the latest update. Don't know what to do

What type files are on the card?
jpeg, tiff, raw?

If you open Windows Explorer, and go to the card, can you see the files?


--
http://get.live.com/wlmail/overview

"Trisha e 1" <Trisha e 1@discussions.microsoft.com> wrote in message
news:2E1D8010-81C0-4DCD-9076-C44B6C830108@microsoft.com...
> When I insert my SD card a message pops up saying can't open pictures. The
> file format is not supported or you do not have latest update. I checked
> and
> it says I have the latest update. Don't know what to do

"Dave" wrote:

> What type files are on the card?
> jpeg, tiff, raw?
>
> If you open Windows Explorer, and go to the card, can you see the files?
>
>
> --
> http://get.live.com/wlmail/overview
>
> "Trisha e 1" <Trisha e 1@discussions.microsoft.com> wrote in message
> news:2E1D8010-81C0-4DCD-9076-C44B6C830108@microsoft.com...
> > When I insert my SD card a message pops up saying can't open pictures. The
> > file format is not supported or you do not have latest update. I checked
> > and
> > it says I have the latest update. Don't know what to do
>
> Im not sure I understand where to go to windows explorer to find what cards are in the file. It was working just fine dont understand. sorry not comp. smart

"Trisha e 1" wrote:

>
>
> "Dave" wrote:
>
> > What type files are on the card?
> > jpeg, tiff, raw?
> >
> > If you open Windows Explorer, and go to the card, can you see the files?
> >
> >
> > --
> > http://get.live.com/wlmail/overview
> >
> > "Trisha e 1" <Trisha e 1@discussions.microsoft.com> wrote in message
> > news:2E1D8010-81C0-4DCD-9076-C44B6C830108@microsoft.com...
> > > When I insert my SD card a message pops up saying can't open pictures. The
> > > file format is not supported or you do not have latest update. I checked
> > > and
> > > it says I have the latest update. Don't know what to do
> >
> > Im not sure I understand where to go to windows explorer to find what cards are in the file. It was working just fine dont understand. sorry not comp. smart
It's a SD memory card from my cam. I dont understand what files your talking
about. I don't know how to get to files so so sorry please

Insert your SD card into your card reader (I assume that's what you are
ding).
click on Start - Computer
You should see the SD card drive listed.
Double-click on it to open it.
look in any folders there to see if you can see any photo files.


--
http://get.live.com/wlmail/overview

"Trisha e 1" <Trishae1@discussions.microsoft.com> wrote in message
news:B47E4CEE-7D98-45A3-AA28-52F0843D7568@microsoft.com...
>
>
> "Trisha e 1" wrote:
>
>>
>>
>> "Dave" wrote:
>>
>> > What type files are on the card?
>> > jpeg, tiff, raw?
>> >
>> > If you open Windows Explorer, and go to the card, can you see the
>> > files?
>> >
>> >
>> > --
>> > http://get.live.com/wlmail/overview
>> >
>> > "Trisha e 1" <Trisha e 1@discussions.microsoft.com> wrote in message
>> > news:2E1D8010-81C0-4DCD-9076-C44B6C830108@microsoft.com...
>> > > When I insert my SD card a message pops up saying can't open
>> > > pictures. The
>> > > file format is not supported or you do not have latest update. I
>> > > checked
>> > > and
>> > > it says I have the latest update. Don't know what to do
>> >
>> > Im not sure I understand where to go to windows explorer to find what
>> > cards are in the file. It was working just fine dont understand. sorry
>> > not comp. smart
> It's a SD memory card from my cam. I dont understand what files your
> talking
> about. I don't know how to get to files so so sorry please

"Dave" wrote:

> Insert your SD card into your card reader (I assume that's what you are
> ding).
> click on Start - Computer
> You should see the SD card drive listed.
> Double-click on it to open it.
> look in any folders there to see if you can see any photo files.
>
>
> --
> http://get.live.com/wlmail/overview
>
> "Trisha e 1" <Trishae1@discussions.microsoft.com> wrote in message
> news:B47E4CEE-7D98-45A3-AA28-52F0843D7568@microsoft.com...
> >
> >
> > "Trisha e 1" wrote:
> >
> >>
> >>
> >> "Dave" wrote:
> >>
> >> > What type files are on the card?
> >> > jpeg, tiff, raw?
> >> >
> >> > If you open Windows Explorer, and go to the card, can you see the
> >> > files?
> >> >
> >> >
> >> > --
> >> > http://get.live.com/wlmail/overview
> >> >
> >> > "Trisha e 1" <Trisha e 1@discussions.microsoft.com> wrote in message
> >> > news:2E1D8010-81C0-4DCD-9076-C44B6C830108@microsoft.com...
> >> > > When I insert my SD card a message pops up saying can't open
> >> > > pictures. The
> >> > > file format is not supported or you do not have latest update. I
> >> > > checked
> >> > > and
> >> > > it says I have the latest update. Don't know what to do
> >> >
> >> > Im not sure I understand where to go to windows explorer to find what
> >> > cards are in the file. It was working just fine dont understand. sorry
> >> > not comp. smart
> > It's a SD memory card from my cam. I dont understand what files your
> > talking
> > about. I don't know how to get to files so so sorry please
>
> ok thank you, when I open it DCIM file comes up and there are pictures in it. MISC comes up and it a things pops up and says AUTPRINT.MRK
then WMPInfo. file and it is messed up when I try to open it thank you so
much

"Trisha e 1" wrote:

> When I insert my SD card a message pops up saying can't open pictures. The
> file format is not supported or you do not have latest update. I checked and
> it says I have the latest update. Don't know what to do
The files that I have are DCIM ,MISC, and WMPInfo.