I had similar problem with Studio 11. Found out that while in Capture tab,
cycle power off and on from the Camcorder. Studio should then recognize.
You need to do this every time. It seems to have gotten better since I
installed Hotfix from Microsoft. KB article: 930495.

Even with connection now in place, the audio is choppy. I have a Samsung
with no updated driver for Vista. Movie Maker, Roxio Capture, and AMCAP all
give same results. I'm convinced this is a Windows Vista thing. My hunch is
the Search Indexer.

If you have choppy video or audio - try defragmenting hard drive between
captures. This may improve things. But as soon as indexing and restore
points get written by Vista, defrag again.

If anyone has more information or hear of a fix, please post. Pinnacle
support is rough around the edges and I have gotten no where with them.


"Bill Carr" wrote:

> Has anyone figured out a solution to this problem? I have the same problem.
> For years I have captured video on my XP machine from my JVC miniDV camcorder
> with Pinnacle Studio 9. I bought a new computer with Vista, which forced me
> to purchase Studio 11, and now it looks like Studio sees the camcorder, but
> when I try to capture, it plays the video, but the preview screen is blank,
> and it doesn't capture anything. I've tried Windows Movie Maker and get the
> same result. I've talked to JVC and Pinnacle, and they both say it is
> something to do with Windows, probably something with the 1394 drivers.
>
> Can anyone help?
>
> "Tom" wrote:
>
> >
> > Still no luck, I have just disabled the firewire & stuck in a new card in
> > the pci slot. same problem. In device manager I can still see the name of my
> > camcorder but requiring drivers.
> > Who do I blame. They will all pass the buck. The original drivers with the
> > installed firewire were provided by microsoft, but the camcorder souldnt need
> > them etc, so I recon its a vista problem & therefore micrsoft as its the only
> > common factor. Will someone from microsoft please sort out this issue ASAP as
> > I rang then in the US last week & they told me to ring HP UK cause it is an
> > OEM version of VISTA that I have...............I dont care!!! Its a microsoft
> > product........ So cmon, get the finger out & get it sorted please!
> > "steve" wrote:
> >
> > > i'm still having the same problem. i wonder what's up...
> > >
> > > "Tom" wrote:
> > >
> > > > I recently bought new pc with vista & therefore had to upgrade Studio 8 to
> > > > Studio ultimate for compatibility.
> > > > The only problem is that I cannot capture video from my Digital Camcorder.
> > > > I have a JVC GR-D260. When Plugged into the Pc via Firewire my pc recognises
> > > > the camcorder & names it but then tells me I am missing drivers.
> > > > I have spoken to Hewlett Packard (Pc Brand) JVC, Microsoft, Cyberlink, &
> > > > even tried Cyberlinks PowerDirector 6, all to no avail.
> > > > Can anyone please help me to resolve this problem as I am now getting rather
> > > > fed up with the whole thing!
> > > > HELP AARRGHHH!
> > > >
> > > > "steve" wrote:
> > > >
> > > > > bl18wcc
> > > > > have you worked this problem out yet. i have the same problem. i bought
> > > > > my pc back in jan 2007. the 1394 transfer worked correctly on ms xp. the
> > > > > only thing i changed was to vista.....
> > > > >
> > > > > "bl18wcc" wrote:
> > > > >
> > > > > > can't import video on windows dvd maker
> > > > > > --
> > > > > > bl18wcc
> > > > > >
> > > > > > trying to import video from a jvc grd90us minidv camcorder through the
> > > > > > firewall port, i can control the camcorder from my pc but when i try to
> > > > > > import the video nothing shows in the preview screen, when i stop it says the
> > > > > > video was not imported correctly, verify that the digital video tape was not
> > > > > > blank and then try again, running vista on a new pc