What file formats are affected?
Do WMV files work? Do AVI files work? Do MPEG files work?

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Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
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"Sandal" <sandal@yahoo.com> wrote in message
news:4A8DC9E9-3BD5-430A-B115-F4CB3D5C88D4@microsoft.com...
> Please help, I've had a new laptop with Vista Home Premium pre-installed.
> I thought I was ok with IT. How wrong I was! I am really struggling to
> get
> on with Vista. One of my problems is, I can't get sound only pictures
> from
> some files e.g. from video camera, phone etc. But, cds, mp3's etc do
> work.
> I've tried changing the player, installing new drivers . My head is
> spinning, please can someone put me in the right direction
> Thank you
>
> Sandal